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ICT Service Desk Analyst - London N - London
Added: 27/08/2008
Triumph Consultants
Salary: £13.30 ph PAYE (including WTR/holiday pay) or £14.63 ph (same basis) if Librarian qualification held
REF: Haringey 14323
TCL/LJ 14323: Our client seeks an experienced service desk analyst for an assignment within its ICT services division.
We are acting for a N London based local authority
The post will be located in Wood Green, N22 and will be for 36 hpw, Mon-Fri, normal business hours.
This is anticipated to be, initially at least, a 3 month assignment.
Essence of role:
1. To act as first point of contact for users, via all contact mediums (calls/email/other), ensuring contact is responded to (for example by answering the phone or emailing a reply) in a timely, customer focused manner, within established guidelines.
2. To log all problems or incidents accurately and clearly, according to established processes and policies.
3. To respond appropriately to user problems or incidents, using extensive process and technical skills and experience to provide suitable solutions within agreed targets resulting in a satisfied customer.
4. To establish and maintain a high level of incident ownership throughout the incident lifecycle from the time the incident is logged to the point it is resolved.
Candidate requirements (*indicates must be CLEARLY EVIDENT FROM YOUR CV, not just your covering letter, to avoid auto-rejection by client):
*Minimum of 2 years UK service desk analyst experience within a large organisation.
UK local authority or other public sector organisation useful, but not essential.
Next Steps:
If you would like to be considered for the position please apply via this website, quoting the vacancy reference number.
Please do not apply for this position unless you meet the candidate requirements noted above.
We can only consider employing you through a limited company structure if adequate insurance arrangements are in place and if we can be satisfied that you are not in breach of managed service company legislation and regulations. Our standard settlement terms with contractors are monthly.
Whilst all CVs received will be examined in detail it is, we regret, no longer possible for us to reply automatically to all applicants, simply because of the volumes of vacancies and candidates now involved.
Please do not telephone us for progress reports on your application, but do feel free to email us in this respect. All emails will be replied to.
Triumph Consultants Limited: Please note that whilst this site is and will remain, one of our primary advertising outlets, we also advertise a selection of higher paid vacancies on our own website, where you can subscribe to an RSS feed, delivering details straight to your web browser.
CONTACT
Miss Amelework Gasteratou
Triumph Consultants
49 Queen Victoria Street
London
EC4N 4SA
We are acting for a N London based local authority
The post will be located in Wood Green, N22 and will be for 36 hpw, Mon-Fri, normal business hours.
This is anticipated to be, initially at least, a 3 month assignment.
Essence of role:
1. To act as first point of contact for users, via all contact mediums (calls/email/other), ensuring contact is responded to (for example by answering the phone or emailing a reply) in a timely, customer focused manner, within established guidelines.
2. To log all problems or incidents accurately and clearly, according to established processes and policies.
3. To respond appropriately to user problems or incidents, using extensive process and technical skills and experience to provide suitable solutions within agreed targets resulting in a satisfied customer.
4. To establish and maintain a high level of incident ownership throughout the incident lifecycle from the time the incident is logged to the point it is resolved.
Candidate requirements (*indicates must be CLEARLY EVIDENT FROM YOUR CV, not just your covering letter, to avoid auto-rejection by client):
*Minimum of 2 years UK service desk analyst experience within a large organisation.
UK local authority or other public sector organisation useful, but not essential.
Next Steps:
If you would like to be considered for the position please apply via this website, quoting the vacancy reference number.
Please do not apply for this position unless you meet the candidate requirements noted above.
We can only consider employing you through a limited company structure if adequate insurance arrangements are in place and if we can be satisfied that you are not in breach of managed service company legislation and regulations. Our standard settlement terms with contractors are monthly.
Whilst all CVs received will be examined in detail it is, we regret, no longer possible for us to reply automatically to all applicants, simply because of the volumes of vacancies and candidates now involved.
Please do not telephone us for progress reports on your application, but do feel free to email us in this respect. All emails will be replied to.
Triumph Consultants Limited: Please note that whilst this site is and will remain, one of our primary advertising outlets, we also advertise a selection of higher paid vacancies on our own website, where you can subscribe to an RSS feed, delivering details straight to your web browser.
CONTACT
Miss Amelework Gasteratou
Triumph Consultants
49 Queen Victoria Street
London
EC4N 4SA
Please quote localjobsgroup when applying.
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